Supervisory Strategies | BCBA CEU | Supervision | 1 Hour

In this presentation the speaker outlines an evidence-based, behavior-analytic approach to supervision focused on improving staff performance while enhancing quality of work life. Supervision is defined as establishing and maintaining staff behavior sufficient to achieve desired client outcomes. A central premise is that supervisors are accountable for staff performance; if staff are not implementing procedures effectively, this reflects a supervisory issue rather than a “bad staff” problem. The speaker emphasizes that human service supervisors have two consumers: clients and frontline staff.

The presentation introduces a research-supported supervisory protocol that includes specifying observable staff performance, training through behavioral skills training (instruction, modeling, rehearsal, and feedback), monitoring performance with data, and delivering structured feedback. Publicly posted feedback, pyramid training, and technology-based training are discussed, along with cautions about rapport and ensuring opportunities for practice with feedback. A formal feedback protocol is described that begins with positive performance, addresses areas for improvement with specific guidance, invites staff input, and clarifies follow-up actions. Supplemental strategies (e.g., recognition programs, lotteries) are framed as enhancements rather than primary performance supports. The presentation concludes by emphasizing that effective supervision is active, data-based, and designed to increase both staff effectiveness and workplace enjoyment.